To be the best nationwide company serving EEOICPA recipients. To provide superior patient centered care, service and education to the population we serve. To be able to have a positive impact on the lives of all recipients of the EEOICPA who need our help or service.
Our mission at Loyal Service Agency is to provide the highest quality of patient centered in-home health care to EEOICPA recipients.
Do the right thing. Always be loyal to our patients. Put our patient’s needs first.
Loyal Service Agency began as a small seed planted as a request, which turned into a dream which then became reality. As a nurse treating those affected with the illnesses related to their work in the uranium and energy industry, I saw first hand the suffering of my patients. I always strived to do more and provide better care for my patients and they recognized this and a request was made.
Some of my patients asked, why didn’t I open my own home health company, so I could ensure all of the people could receive the quality of care and service they deserved and not be treated as just a number. So with that, a seed was planted. I discussed this with my husband who, at the time was still a New Mexico State Police officer. We kept discussing this and finally decided to do what we felt was best for my patients, we started the process of opening Loyal Service Agency.
There were 5 patients and 2 nurses who fully and completely believed in us to provide a higher quality of care, the best service and to make a difference in the lives of those who came to us for help. This is why our company is named Loyal, because those 5 patients and 2 nurses had faith and believed in us, they were in fact…Loyal. With the help of those patients and nurses as well as some people who were not even my patients at the time, and countless days and nights hard work from my husband and myself, Loyal started growing and has kept growing with the help of so many individuals.
As we continued to grow, we needed office staff, we were blessed to be able to hire the staff we have at Loyal, they are one of our greatest assets. They recognize our purpose of being a company built for our patients and always strive to place our patients first. Our dream has had many ups and downs, but always, we remember those we serve; this, is one of the reasons Loyal continues to grow. When we talk about Loyal, we always remember Loyal is not a company or a person, Loyal is and always will be our patients, because of them, the dream of a patient centered company is reality, they are the people who continue to make Loyal, Loyal.
-Lonnel M. Sandoval-Asebedo RN-
Daniel Eric Wright is Loyal Service Agency Inc.’s Senior Operations Manager. Daniel joined the Loyal family at the end of 2016. He brought with him over 9 years of experience as a Claims Manager working for the Division of Energy Employees Occupational Illness Compensation (DEEOIC). Daniel spent three out of his 9 years leading theView Profile
Benisha Garcia is the Office Manager, she has also been with the company since November of 2010. Benisha has a great understanding of the EEOICPA program and is fantastic at keeping up with the billing aspect of the program. She is very family-oriented and one can say she keeps the office running like a family.View Profile
Brandi Maestas is the community EEOIPCA Liaison, she has been with Loyal Service Agency since 2013. Brandi has undergone extensive training and education about the EEOICPA program, but is always interested in finding other ways she can help. She loves photography, animals, hiking, and would love…View Profile
Darlene Sandoval is the company Auditor, she has been with the company since July of 2011. Darlene has had countless years of experience in auditing and keeping up with all the paperwork that goes with the territory of this work. She is a wonderful grandmother and mother and loves her some football!View Profile
Donna Crane is the Office Assistant in the Kentucky Office. She has been with the Loyal Service Agency since November 2016. She has many years of experience in office management and accounting. Donna is very family oriented and has a strong passion for getting those who deserve benefits approved with the EEOICPA Program, as several…View Profile
Jennifer Bagwell is the Regional Director for the Kentucky Office and has been with the company since November 2016. Jennifer is a Registered Nurse with 6 years of experience and a degree in Business Administration. Jennifer is very passionate about the care her patients receive. She desires all of her patients to receive the benefits…View Profile
Kathie Garcia-Contreras has been with the company since February of 2012. She is our Billing Specialist and assists with large amounts of paperwork that comes into the office. She is always more than willing to help anybody that comes into the office and greats everyone with a smile. She loves spending time with her grandchildren and…View Profile
Lisa Lucero is the company Administrator, she has been with the company since November of 2010. Lisa is a Registered Nurse, with 12 years of experience. She is a wonderful nurse, having all of the qualities of a great one; caring, compassion, understanding and many more. Lisa is an amazing mother to her kids…View Profile
Michael Maestas has been with the company since May of 2012. He is in charge of the Durable Medical Equipment part of the company, he also assists with any IT issues that may come up in the office, as well as any office maintenance. He’s always searching for other ways that we can better assist our patients. He’s our office outdoors-man…View Profile
Santana Garcia has been with the company since February of 2011. She is in charge of Human Resources, so she helps our contractors with any issues they may be having. Santana also does a good portion of the billing in the office and is the one you will talk with if you call into the office. Santana is fabulous at helping our contractors and patients…View Profile
"I can not express enough how loyal I am to Loyal Service Agency, and how wonderful they are to me. Clients can go with any company; however, there is not another company that can provide the quality of care that Loyal Service Agency provides."
"I have felt since 2011 since we have been with Loyal, that we have been very well taken care of. All our needs have been met and our questions answered Immediately. Even though other companies have approached me I will stay loyal to Loyal."
"I enjoy the company very much. I have been with them for 4 years. They're very friendly and nice."