Question: I am a recipient of home health care benefits under EEOICPA, and I am required to have a face-to-face appointment with my physician to renew these benefits. I do not want to leave my house to see my doctor because of COVID-19. I don’t want to lose my home health care, are there any flexibilities?

Answer: Yes, the DEEOIC staff will review each case individually to determine whether it would be appropriate to extend existing benefits without a face-to-face examination during the COVID-19 pandemic.

Question: I have filed a claim with DEEOIC, and they are requesting information within 30 days, but I am unable to see or talk to my doctor. Is there any flexibility on the time-frame?

Answer: Yes, DEEOIC will be flexible regarding time-frames for medical evidence on a case-by-case basis if the COVID-19 pandemic prevents you from obtaining the requested information.

Question: Do you require claimants to have in-person hearings?

Answer: No, DEEOIC has both WebEx and telephone hearings available.

Question: I have a claim with the DEEOIC which has been recommended for denial and they tell me that I have 60 days to appeal, but I don’t want to leave my house to obtain additional evidence because of COVID-19. Are there any flexibilities on this deadline?

Answer: No, because that is a regulatory deadline; however, if you have new evidence to submit at any time after a final decision, you may submit it and the DEEOIC Director may reopen your claim for review.

Question: I have to refill my prescription but do not want to risk exposure to the COVID-19. Are there any other options?

Answer: Yes, many pharmacies have mail order and delivery options.

Question: If I have non-case specific questions regarding DEEOIC’s handling of COVID-19, where do I turn?

Answer: You can submit any question via our public email box at [email protected]. DEEOIC has staff dedicated to reviewing this email box and will ensure that questions related to COVID-19 are given top priority for a rapid response.

Question: If I have a case specific question regarding DEEOIC’s handling of COVID-19, where do I turn?

Answer: You should call the District Office and request to speak to your Claims Examiner. You can find the phone numbers for each district office here.